Policies and Procedures

Our Vision

The EMS Agency is a non-profit public benefit corporation dedicated to the assurance of optimal prehospital care in San Luis Obispo County. Our goal is to continuously improve the quality of the emergency medical care delivery system.

The EMS Agency works with the emergency medical services community in a multitude of ways. We provide system guidance and direction through public comment driven policy development. We monitor patient care through a comprehensive quality improvement
program. We ensure medical disaster preparedness through the disaster planning process.  We promote the appropriate use of 911, CPR, and First Aid through public education. We ensure excellent prehospital personnel through training, certification, accreditation, and
continuing education program review.

The EMS Agency operates on three basic principles:

1. To foster growth, continuous improvement, and personal development of our staff and members of the EMS community.
2. To promote and utilize innovative approaches to prehospital care.
3. To foster a cooperative and collaborative working environment.

We are proud of our staff, the quality of our programs, and our hospital and prehospital providers.

We believe we make a positive difference in our jobs and in our community.

As a public benefit agency, we are responsive and responsible to the community. We value and encourage the individual contribution of each member of our staff in the achievement of our goals.